In addition to pre-authorized payments, the Town of Renfrew offers a number of options to pay for your property tax bill.
Online payments
The Town of Renfrew offers online payment options for residents through e-commerce. This service is available to customers who want to sign up to receive their bills electronically and / or make payments on-line using their credit card or PayPal account. To register for this service, you must create an on-line profile which includes entering a valid email address, creating a unique ID and password, and selecting / answering a security question.
- In order to sign up for e-Billing you must first register on the e-Commerce website and create an on-line profile.
- Once your on-line profile has been created, select Option #1 “View & Pay Bills” from the main menu.
- You will need the full account number, PIN# and name as it appears on your bill. The Water/Sewer account is a 6-digit number followed by an alphabetical letter (ex. 014218A) and the Property Tax account is a 19-digit number including dashes (ex. 47-48-000-099-12000-0000).
- Select the option to “Add an Account”.
- Select either Property Tax Bill or Water Bill” from the drop down menu, enter the full account number and PIN# as shown on your bill.
- Press continue.
- Enter the security question and select “I agree”.
- You will receive notification at the top of the screen that the account has been added to your user profile, but will not show up on your Account List until it has been verified. An email will be sent to you when the account has been verified.
Customers are charged 3% of the total amount being paid plus a $0.35 processing fee. The system will automatically calculate the total fees (i.e. Convenience Fee) for you. You must accept the Convenience Fee in order to complete your transaction. For example, a $100 payment will result in $3.35 Convenience Fee. A total charge of $103.35 will appear on your next credit card statement.
Sign up for online billing with the Town of Renfrew through e-commerce.
Through your bank
Use your bank's online or telephone payment services, or pay at the teller or ABM. Select bill payee Renfrew (Town) Water (ON) and input your 19 digit roll number for the account no. Payment can be made at most financial institutions on or before the due date. Financial institutions may charge for this service. Please be aware of your bank's processing times to ensure your payment is recorded on the due date. Payments will be recorded by date of teller stamp or bank confirmation page which includes the processing time of payment.
Mortgage companies
Pay your tax bill through your mortgage company. Please do not forget that it is your responsibility to ensure it is paid.
24-hour drop box
Payments may be dropped off at the Town Hall located at 127 Raglan Street South. Please do not place cash in the drop box.
By mail
Please make your cheque payable to Town of Renfrew and mail it to:
127 Raglan Street South,
Renfrew, ON, K7V 1P8
In person
Monday through Friday from 8:00 a.m. to 4:00 p.m. at Town Hall reception, 127 Raglan Street South.
Credit cards
The Town of Renfrew does not accept credit cards as a form of payments over the phone or at reception. Credit Cards are only accepted through the Town's e-Commerce online payment portal, as explained above.
